French Customer Happiness Advocate Lisboa

French Customer Happiness Advocate
Lisboa
Lisboa, Lisboa, Portugal

Join to apply for the French Customer Happiness Advocate role at YHL

Join to apply for the French Customer Happiness Advocate role at YHL

Job Title: French Customer Happiness Advocate

Location: Lisbon, Portugal – Onsite & Hybrid Options Available

Department: Customer Happiness / Customer Support

Employment Type: Full-Time

About the Role:

We are looking for an enthusiastic and
- centric French-speaking Customer Happiness Advocate to join our team in Lisbon. In this role, you will help deliver exceptional customer experiences, ensuring that our French-speaking customers feel valued and supported. Whether working onsite or remotely in a hybrid model, you will be a key player in fostering
- term relationships with our customers and resolving their issues promptly and positively.

Key Responsibilities:

• Provide outstanding support to French-speaking customers via phone, email, and live chat.
• Respond to customer inquiries, providing information and resolving issues related to products, services, and account management.
• Actively listen to customers, identifying their needs and offering tailored solutions to enhance their experience.
• Maintain a positive and empathetic attitude while handling customer concerns or complaints.
• Collaborate with internal teams (e. g. , sales, technical support) to ensure timely issue resolution.
• Record customer interactions accurately and follow up to ensure customer satisfaction.
• Contribute to process improvements and share feedback on customer concerns to improve overall service quality.
  
  
  

• Fluent in French (native or
  - native level) and proficient in English.
• Previous experience in customer service, customer support, or
  - facing roles is highly desirable.
• Strong communication and interpersonal skills, with the ability to engage customers and resolve conflicts.
• A passion for delivering excellent customer service and maintaining a positive customer experience.
• Ability to work both independently and as part of a team in a dynamic environment.
• Comfortable working with customer service tools and CRM software.
• Authorized to work in Portugal.
  
  
  

• Experience with customer service software (e. g. , Zendesk, Freshdesk, Salesforce).
• Knowledge of additional languages (e. g. , Spanish, German) is a plus.
• Previous experience in a B2C environment or customer
  - focused roles.
  
  
  

• Competitive salary with
  - based bonuses.
• Flexible working environment: onsite in Lisbon or hybrid model.
• Ongoing training and development to enhance your skills.
• Career advancement opportunities in a growing international company.
• A friendly, inclusive, and supportive team culture.
• Relocation support (if applicable).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services

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