French Customer Happiness Advocate
Join to apply for the French Customer Happiness Advocate role at YHL
Join to apply for the French Customer Happiness Advocate role at YHL
Job Title: French Customer Happiness Advocate
Location: Lisbon, Portugal – Onsite & Hybrid Options Available
Department: Customer Happiness / Customer Support
Employment Type: Full-Time
About the Role:
We are looking for an enthusiastic and
- centric French-speaking Customer Happiness Advocate to join our team in Lisbon. In this role, you will help deliver exceptional customer experiences, ensuring that our French-speaking customers feel valued and supported. Whether working onsite or remotely in a hybrid model, you will be a key player in fostering
- term relationships with our customers and resolving their issues promptly and positively.
Key Responsibilities:
- Provide outstanding support to French-speaking customers via phone, email, and live chat.
- Respond to customer inquiries, providing information and resolving issues related to products, services, and account management.
- Actively listen to customers, identifying their needs and offering tailored solutions to enhance their experience.
- Maintain a positive and empathetic attitude while handling customer concerns or complaints.
- Collaborate with internal teams (e. g. , sales, technical support) to ensure timely issue resolution.
- Record customer interactions accurately and follow up to ensure customer satisfaction.
- Contribute to process improvements and share feedback on customer concerns to improve overall service quality.
- Fluent in French (native or
- native level) and proficient in English. - Previous experience in customer service, customer support, or
- facing roles is highly desirable. - Strong communication and interpersonal skills, with the ability to engage customers and resolve conflicts.
- A passion for delivering excellent customer service and maintaining a positive customer experience.
- Ability to work both independently and as part of a team in a dynamic environment.
- Comfortable working with customer service tools and CRM software.
- Authorized to work in Portugal.
- Experience with customer service software (e. g. , Zendesk, Freshdesk, Salesforce).
- Knowledge of additional languages (e. g. , Spanish, German) is a plus.
- Previous experience in a B2C environment or customer
- focused roles.
- Competitive salary with
- based bonuses. - Flexible working environment: onsite in Lisbon or hybrid model.
- Ongoing training and development to enhance your skills.
- Career advancement opportunities in a growing international company.
- A friendly, inclusive, and supportive team culture.
- Relocation support (if applicable).
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Information Services
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#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: YHL Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 9. 7. 2025
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