French Customer Service Agent In Lisbon Lisboa

French Customer Service Agent In Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Are you ready to live and work in one of Europe's most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world Whether you're solving problems or answering questions, you'll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines

Your Job

Join the airline industry Help travelers across Europe, North Africa, and the Middle East with bookings, changes, and questions. Provide excellent service and create great experiences.

What You'll Do

• Support customers by phone, email, and chat
• Answer questions about bookings, sales, and complaints
• Handle sensitive cases with care and professionalism
• Create, change, or cancel flight reservations
• Support ticket operations: issue, modify, cancel
• Share accurate info in
  - time to help customers decide
• Deliver positive, memorable service
• Listen actively and give personalized solutions

What We're Looking For

• Fluent in French, both written and spoken
• Good English skills (B2 level)
• 6+ months experience in customer service (required)
• Experience in tourism/travel = big plus
• Great communication, empathy & teamwork
• Knowledge of GDS tools (Sabre, Amadeus, Galileo) = advantage
• Flexibility to work in shifts

What We Offer

• New and modern office.
• Full training to help you succeed.
• Relocation support (if applicable).
• We promote
  - company mobility to work at any of our sites around the world.
• Private health insurance, free after six months
• Competitive wages (14 monthly payments per year) + bonus

Location

Lisbon, Portugal