French Customer Service for the Top Electronics Company - Lisbon Lisboa

French Customer Service for the Top Electronics Company - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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French Customer Service for the Top Electronics Company - Lisbon, Lisboa

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Client:

Location:

Lisboa, Portugal

Job Category:

Other

- $0-0/monthly

EU work permit required:

Yes

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Job Views:

3

Posted:

25. 04. 2025

Expiry Date:

09. 06. 2025

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Job Description:

Mercier Consultancy is excited to offer a position for a French Customer Service Agent for one of the top electronics companies located in Lisbon. In this pivotal role, you will provide exceptional support to our French-speaking customers regarding a wide range of electronic products and services. Your responsibilities will include addressing customer inquiries, troubleshooting product issues, processing orders, and ensuring a positive customer experience. If you are passionate about technology and have strong communication skills, we invite you to become a part of our innovative team.

Responsibilities

• Deliver
  - class customer service in French for inquiries related to electronic products and services.
• Assist customers with troubleshooting technical issues and providing effective solutions.
• Process orders, returns, and exchanges with accuracy and attention to detail.
• Document customer interactions and feedback to contribute to service improvement.
• Stay
  -
  - date on product knowledge and company policies to effectively assist customers.
• Collaborate with technical teams to ensure timely and accurate resolutions for customers.
• Emphasize customer satisfaction by addressing concerns promptly and professionally.
• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably within the electronics or technology sectors.
• Strong communication skills with a
  - centric approach.
• Technical aptitude with an ability to troubleshoot electronic devices.
• Familiarity with customer service software is a plus.
• Detail-oriented, ensuring thorough documentation and
  - up.
• Willingness to work flexible hours, including weekends and holidays, as required.
• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package (Flight, Airport Transfer, and 2 Weeks Hotel)