French Customer Service Host

Main Responsibilities

Provide front line support and act as primary contact for clients.

Log all questions, incidents, problems and requests with accurate and complete information.

Research and respond to all calls, e‑mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures.

Perform first level technical troubleshooting and problem solving.

Fulfil reporting, data extraction and application configuration requests.

Escalate requests and incidents to the next level of tier support based on established guidelines and procedures.

Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.

Support internal project and development teams during new product releases roll out.

Drive continual improvement into monitoring/measurement/alerting practices and tools.

Work in alternating shifts with earliest start at 6:00 AM and latest finish by 19:00 PM.

Occasional Saturday for technical operations with customers on an alternating schedule.

Required Skills

• Fluent in both French and English (near native level)
• Analytic and problem‑solving skills
• Ability and willingness to acquire in‑depth knowledge on different technologies, products and the stock market
• Relevant academic background (3 years minimum)
• Previous experience in similar functions
• SQL (nice to have)
• AS400
• Banking knowledge and stock (nice to have)

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Customer Support with Dutch

Location: Lisbon (Relocation Support Provided)

Workload: Full‑Time

Position Overview: We are currently looking for Dutch‑speaking Customer Support Agents to join a fast‑growing team in Lisbon. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high‑value clients and helping them grow their presence online.

• Provide support to high‑level clients via chat, email, and phone.
• Assist customers with the self‑serve advertising platform and related tools.
• Deliver pre‑ and post‑sales support for digital advertising products.
• Troubleshoot and resolve technical issues such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Candidate Profile:

• Fluency in Dutch (mandatory) and proficient English.
• Strong communication, problem‑solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast‑paced environment.
• A team player with a proactive and customer‑oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

• Competitive monthly salary.
• Performance‑based bonuses.
• Health insurance and employee discounts.
• Meal allowance.
• Full training provided and paid.
• Real career progression opportunities in a leading industry.

Why Apply?

• Join a well‑established and reputable company in the customer experience sector.
• Work with globally recognized brands in an exciting and innovative field.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation package.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Customer Support with Turkish – Lisbon

Location: Lisbon (Relocation Support Provided)

Workload: Full‑Time

Position Overview: Support Turkish‑speaking clients of the biggest social media platform in the world. Providing technical support in a B2B approach to adjust to the company's clients needs.

• Support clients via phone or email.
• Provide support to content creators in Turkish and English.
• Provide pre‑ and post‑sales support for all self‑service products.
• Identify trends and solve problems facing multiple SMB clients.

Requirements:

• Fluency in Turkish (must be at least C1).
• Communicative level of English (at least B2).
• Ability to communicate clearly and effectively.

• Base salary: 1360 euros gross.
• Accommodations provided by the company in Lisbon (discounted).
• Relocation package for candidates from abroad.
• Initial contract: 12 months, permanent after 2 years (or 1 renewal).
• Private health insurance after contract signature.

To apply, please send your CV including your full name, phone number, and personal email address.

By applying, you are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.

Customer Support Agent with German – Portugal

Location: Lisbon (Relocation Support Provided)

Workload: Full‑Time

Position Overview: Contact car customers by phone, chat, and email in German. Arrange service appointments, communicate with dealers, handle guarantee cases, towing assistance, and professional management of service changes.

• Fluency in German (must be at least C1).
• Communicative level of English (at least B2).
• You live in Portugal or you are ready to relocate.
• Ability to communicate clearly and effectively.

• First contract for 12 months, possible permanent one after 2 years (or renewing).
• Public and private health insurance provided by the employer.
• Airport pick‑up and administrative assistance with registration in Portugal.
• Refund of flight expenses after 9 months of successful integration.
• Fully paid accommodation in the city.
• Integration activities: Portuguese lessons, sports, cooking lessons, and more.

To apply, please send your CV including your full name, phone number, and personal email address.

By applying, you are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.

Customer Support / Compliance Specialist with Polish

As a Customer Support / Compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for a high‑profile technology client.

You will play a vital role in ensuring small and medium‑sized business owners protect themselves and their customers from cybercrime by helping them comply with industry standards.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in various industries.

Your Responsibilities

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI‑DSS compliance process.
• Help users access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.
• Accurately document all interactions using internal systems and follow established procedures.
• Meet performance targets and adhere to service level standards.

What Will Make You Successful in the Role

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center.
• Fluency in Polish, C1 level, and professional level of English (at least B2).
• Proficiency in Microsoft Office Suite – Word, Excel, Outlook.
• Collaborative, upbeat, and customer‑focused.
• Clear communicator with active listening skills.
• Professional phone presence and soft skills.
• Detail‑oriented and able to handle multiple tasks.
• Solid decision‑making and problem‑solving abilities.
• Available to work flexible shifts while displaying impeccable schedule adherence.

Sounds Good? Find Out What You Can Get

• Innovative Culture: Be part of a forward‑thinking team at Conectys.
• Global Impact: Shape the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements.
• Work from the city center of Lisbon.

Recruitment Process

Step 1: Phone screening

Step 2: Tests

Step 3: Interview

We take pride in our approach to diversity and equality in the workplace.

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Customer Support with Italian in Lisbon

Location: Lisbon (Relocation Support Provided)

Workload: Full‑Time

Position Overview: We are searching for Italian‑speaking Customer Support Agents to join a fast‑growing team in Lisbon.

• Provide support to high‑level clients via chat, email, and phone.
• Assist customers with the self‑serve advertising platform and related tools.
• Deliver pre‑ and post‑sales support for digital advertising products.
• Troubleshoot and resolve technical issues such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Candidate Profile:

• Fluency in Italian (mandatory) and proficient English.
• Strong communication, problem‑solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast‑paced environment.
• A team player with a proactive and customer‑oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

• Competitive monthly salary.
• Performance‑based bonuses.
• Health insurance and employee discounts.
• Meal allowance.
• Full training provided and paid.
• Real career progression opportunities in a leading industry.

Why Apply?

• Join a well‑established and reputable company.
• Work with globally recognized brands in an exciting and innovative field.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation package.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Customer Support with Turkish in Lisbon

Location: Lisbon (Relocation Support Provided)

Workload: Full‑Time

Position Overview: We are looking for Turkish‑speaking Customer Support Agents to join a fast‑growing team in Lisbon.

• Provide support to high‑level clients via chat, email, and phone.
• Assist customers with the self‑serve advertising platform and related tools.
• Deliver pre‑ and post‑sales support for digital advertising products.
• Troubleshoot and resolve technical issues such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Candidate Profile:

• Fluency in Turkish (mandatory) and proficient English.
• Strong communication, problem‑solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast‑paced environment.
• A team player with a proactive and customer‑oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

• Competitive monthly salary.
• Performance‑based bonuses.
• Health insurance and employee discounts.
• Meal allowance.
• Full training provided and paid.
• Real career progression opportunities in a leading industry.

Why Apply?

• Join a well‑established and reputable company.
• Work with globally recognized brands.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation package.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Customer Support With Dutch – Remote in Portugal

This is a remote position.

Location: Portugal (Relocation Support Provided)

Workload: Full‑Time

Position Overview: We are currently looking for Dutch‑speaking Customer Support Agents to join a fast‑growing team.

• Provide support to high‑level clients via chat, email, and phone.
• Assist customers with the self‑serve advertising platform and related tools.
• Deliver pre‑ and post‑sales support for digital advertising products.
• Troubleshoot and resolve technical issues such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Candidate Profile:

• Fluency in Dutch (mandatory) and proficient English.
• Strong communication, problem‑solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast‑paced environment.
• A team player with a proactive and customer‑oriented mindset.

• Competitive monthly salary.
• Performance‑based bonuses.
• Health insurance and employee discounts.
• Meal allowance.
• Relocation support (for candidates moving from within Europe).
• Full training provided and paid.
• Real career progression opportunities.

Why Apply?

• Join a well‑established and reputable company.
• Work with globally recognized brands.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation and relocation package.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Customer Support with German – Remote in Portugal

This is a remote position.

Location: Portugal (Relocation Support Provided)

Workload: Full‑Time

Position Overview: We are currently looking for German‑speaking Customer Support Agents to join a fast‑growing team.

• Provide support to high‑level clients via chat, email, and phone.
• Assist customers with the self‑serve advertising platform and related tools.
• Deliver pre‑ and post‑sales support for digital advertising products.
• Troubleshoot and resolve technical issues such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify op