French Customer Service Host

Overview

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who We Are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and i
Gaming brands. At Digi
Outsource, we bring passionate people and innovative tech together to create
- leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in
- performance gaming experiences using the best technology available.

Who We’re Looking For

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Digi
Outsource, every day is
- packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a French Customer Service Host, our primary focus is to exceed the customers’ expectations and to execute everything possible to provide them with the best experience.

What You’ll Be Doing

• Providing
  - class customer service by responding to customer queries by telephone, email, and online chats in first language French and/or second language being English where applicable.
• Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.
• Processing and resolving of incoming and outgoing contacts in a multimedia environment.
• Processing pertinent information into relevant databases.
• Completion of tasks assigned during shift.
• Customer relationship building and management as well as cross selling of products and services.
• Problem solving tasks during shift.
• Handling and taking full responsibility for customer related queries.
• Excellent time management and adherence to schedule.
• Performing extra tasks given by managers / shift supervisors as required.

Essential skills brought to the table include French first language – strong written and verbal communication skills, fluency in English, valid EU work/residence permit, 24/7 shift availability, high school qualification, 2 years work experience post qualification.

Desirable Skills

Degree possession.

Competencies

• Adaptability
• Ownership and accountability
• Initiating action
  Resilience
• Team orientation
• Integrity
• Innovation

Benefits

• and development programmes.
• Performance feedback tool.
• Employee Assistance programme.
• Life Insurance & Healthcare.
• Thursday Happy Hour.
• Team socials.

Additional Information

Shortlisted candidates may need to complete an assessment. Trust and honesty required; credit and criminal record checks will be conducted.