French Customer Service Representative – Airline Lisboa

French Customer Service Representative – Airline
Lisboa
Lisboa, Lisboa, Portugal

Job Title:

French Customer Service Representative – Airline Industry

Location:

Lisbon (On-site)

Schedule:

Monday to Sunday, 8:00 AM – 9:00 PM (Rotative Shifts, 2 Days Off per Week)

Relocation:

Not provided - No Visa Sponsorship

About the Role

We are seeking a

French-speaking Customer Service Representative with fluency in English

to join our team in Lisbon and support one of the world's leading airlines. If you are passionate about travel, customer care, and
- solving, this role offers you the chance to make a difference in every passenger's journey.

Key Responsibilities

• Provide
  
  exceptional customer support
  
  in Spanish via phone, email, and chat.
• Assist passengers with flight bookings, changes, cancellations, and general inquiries.
• Handle requests regarding baggage,
  - in, boarding, and loyalty programs.
• Offer solutions to customer issues while maintaining a professional and empathetic approach.
• Collaborate with internal teams to ensure smooth and efficient resolution of cases.
• Adhere to company policies, procedures, and quality standards.

Requirements

• Fluency in French
  
  (C2 level).
• Strong command of
  
  English
  
  (B2 or higher).
• Excellent communication and interpersonal skills.
• Customer-focused with strong
  - solving abilities.
• Flexibility to work rotating shifts, including weekends and holidays.
• Previous experience in customer service or the airline/travel industry is a plus.

What We Offer

• Paid training and continuous development opportunities.
• Dynamic and multicultural work environment.
• Opportunities for career progression within the airline industry.