French Customer Service Representative for a Fintech Service Company - Porto, Portugal

French Customer Service Representative – Fintech – Porto, Portugal

Join Foundever to support an innovative financial technology company offering an online payment system. The role is based in sunny Porto and the team is multicultural, allowing you to work with colleagues from around the world.

Responsibilities

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Respond to customers and merchants’ inquiries through email, phone and chat, within guidelines/goals established by the client and contact centre management.
• Manage content and resources like FAQ to facilitate self‑service for customers.
• Analyze customer service statistics and compile accurate reports on a weekly basis.
• Develop processes to improve current customer‑service duties through the introduction or the improvement of our systems and tools.
• Work closely with other key areas of the business to bring relevant customer insights to support the overall business strategy.
• Complete daily tasks as allocated in an efficient and timely manner.
• Maintain accuracy and security of customer information on the database.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

Qualifications

• Native or proficient level of French (C2).
• Intermediate level of English (at least B2).
• Excellent listening and written/oral communication skills in supported languages.
• A motivated and enthusiastic personality.
• Self‑organised, planning and prioritisation skills.
• Patience, empathy, and a unique ability to manage stress.
• Ability to work under pressure and adapt quickly to adverse situations.
• Technical aptitude and the ability to pick up new technology quickly.
• Able to follow guidelines and instructions.
• Ability to keep calm and clear‑headed in critical situations.
• Ability to demonstrate confidence when imparting information or dealing with troubled callers.
• Must hold EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Porto, Portugal (On‑site work).

Benefits

• Relocation package.
• Competitive wages.
• Paid professional training.
• Employee discounts.
• Private healthcare & dental insurance (after six months of employment).
• Growth opportunities through various development programs.
• Fun and engaging company‑wide initiatives, including the Ever
  Better wellness program.
• Job stability.
• Life‑long skills and experience.
• Excellent work culture.