French Customer Service Representative - Lisbon
Description
We are looking for a bilingual Customer Service Representative, fluent in French and English, to join our dynamic and international team in Lisbon.
This role plays a key part in ensuring smooth communication between clients and employees, guaranteeing
- quality and efficient service delivery.
Key Responsibilities:
? Coordinate with employees to ensure timely execution of services
? Support clients during the onboarding process, ensuring accurate data collection
? Troubleshoot service execution issues (e. g. , access difficulties)
? Manage client feedback, including complaints, damages, or quality concerns
? Handle employee absences according to internal procedures
? Ensure clients' payment information is accurate and up to date
? Respond to employee inquiries about contracts and payroll
? Provide performance feedback to employees and escalate issues when necessary
? Process contract changes as needed
? Assist in planning and organizing events for employees and clients
? Make regular contact with employees and clients to ensure service quality and gather feedback
Requirements
? Fluency in French and English (C1)
Strong interpersonal and communication skills
Customer-focused with great phone etiquette and
- building skills
Ambitious, committed, and eager to grow professionally
Problem-solver with strong attention to detail
Offer
Competitive salary package
Join a growing international project
Real career progression opportunities
A collaborative, dynamic, and innovative work environment
Conocimientos:Customer Service, High Communicational And Organizational Skills, French Language
- Informações detalhadas sobre a oferta de emprego
Empresa: Adecco Recursos Humanos Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 17. 7. 2025
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