French Customer Success Manager For Digital Marketing Lisboa

French Customer Success Manager For Digital Marketing
Lisboa
Lisboa, Lisboa, Portugal

About The Role

We are seeking a highly motivated and
- centric Customer Success Manager to join our growing team. In this role, you will be responsible for building strong relationships with our clients, ensuring their success with our products/services, and driving
- term customer satisfaction and retention. You will act as a trusted advisor, proactively identifying customer needs, addressing challenges, and facilitating the adoption and optimization of our solutions.

Responsibilities

• Develop and maintain strong, lasting relationships with a portfolio of assigned customers.
• Understand customer objectives and proactively identify opportunities to drive product/service adoption and value.
  
  -
• Conduct regular
  - ins and business reviews with customers to assess satisfaction, identify challenges, and present solutions.
• Serve as the primary point of contact for customer inquiries, issues, and escalations, working
  - functionally to resolve them efficiently.
• Onboard new customers and ensure a smooth transition from sales to customer success.
• Monitor customer health and usage data to identify
  - risk accounts and implement proactive retention strategies.
• Educate customers on new features, product updates, and best practices.
• Gather customer feedback and advocate for their needs internally to influence product development and service improvements.
• Identify opportunities for upselling and
  - selling our products/services to existing customers.
• Contribute to the development and improvement of customer success processes and resources.
• Track and report on key customer success metrics, including churn rate, retention rate, and customer satisfaction.
• Experience in working on digital marketing products like Google Ad
  Words, DBM and Google Analytics (PPC ROI tracking) with knowledge of online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition)

Qualifications

• Native or proficiency level of French language, and professional working level of English
• Strong understanding of the digital marketing environment and, ideally experience with Demand Site Platforms and Programmatic Ads.
• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success,