French Customer Support Agent – Automotive Digital Services Braga

Location: Braga, Portugal

Work Model: On-site / Hybrid (depending on project wave)

Employment Type: Full-time (6-month renewable contract)

Role Overview

Join a growing international team supporting customers across Europe in the automotive digital services sector. As a French-speaking Customer Support Agent, you’ll help users navigate connected car technologies, resolve inquiries, and deliver a seamless digital experience—all while working in one of Portugal’s most vibrant cities.

Main Responsibilities

• Handle customer inquiries via phone, chat, and email in a professional and empathetic manner.
• Provide accurate information on digital automotive products, services, and account access.
• Troubleshoot and resolve technical or procedural issues related to digital platforms.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with team members to improve processes and customer satisfaction.
• Stay informed about new product features, service updates, and company policies.

Requirements

• Fluent in French (C1–native level) and good English communication skills (B2 level minimum).
• Completion of secondary education (minimum 12th grade).
• Previous experience in customer service, helpdesk, or digital support is an advantage.
• Strong problem‑solving ability and attention to detail.
• Interest in the automotive and technology industries.
• Good command of digital tools and CRM systems.
• Eligible to work legally in Portugal (valid residence/work permit).
• Clean criminal record required for onboarding.

What’s Offered

• Private health insurance: active from day one (free after 6 months)
• Paid initial training (3–4 weeks, Monday to Friday, 9:00–18:00)
• 22 days of paid annual leave + public holidays
• Opportunity for contract renewal based on performance
• International, multicultural work environment with career mobility options

Work Schedule

• Rotational shifts between 07:00 and 19:00, Monday to Sunday.
• Two consecutive days off per week (rotational).

Why Join

This is your chance to combine your passion for technology, languages, and customer experience in a role that drives real impact. You’ll gain professional growth in a structured yet dynamic environment, while living in Braga — a historic city with modern energy and excellent quality of life.

Skills: automotive, customer, french