French Customer Support Agent - Braga Braga

French Customer Support Agent - Braga
Braga
Braga, Braga, Portugal

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Client:

Cross Border Talents

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d0e4063de4e3

Job Views:

4

Posted:

30. 05. 2025

Expiry Date:

14. 07. 2025

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Job Description:

Are you passionate about costumer support ? Would you like to join one of the top BPO companies in Braga? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer to inbound calls and customer inquiries;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

Requirements

• Fluency in French (C2 Level or Native);
• Good knowledge of English (B2 level);
• Typing Speed: 25 words per minute;
• Availability to work in rotating shifts;
• Any kind of previous experience or contact with clients;
• Good listening and empathy skills;
• Team spirit and flexibility.