French Customer Support Agent - Braga
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Client:
Cross Border Talents
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d0e4063de4e3
Job Views:
4
Posted:
30. 05. 2025
Expiry Date:
14. 07. 2025
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Job Description:
Are you passionate about costumer support ? Would you like to join one of the top BPO companies in Braga? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
- Answer to inbound calls and customer inquiries;
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
Requirements
- Fluency in French (C2 Level or Native);
- Good knowledge of English (B2 level);
- Typing Speed: 25 words per minute;
- Availability to work in rotating shifts;
- Any kind of previous experience or contact with clients;
- Good listening and empathy skills;
- Team spirit and flexibility.
- Informações detalhadas sobre a oferta de emprego
Empresa: Cross Border Talents Localização: Braga
Braga, Braga, PortugalPublicado: 9. 7. 2025
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