French Customer Support Hybrid in Braga Dume

French Customer Support Hybrid in Braga
Braga
Dume, Braga, Portugal

French Customer Support Hybrid in Braga, Braga

Client:

Cross Border Talents

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

7b29d7d03603

Job Views:

4

Posted:

23. 07. 2025

Expiry Date:

06. 09. 2025

Job Description:

Take Your Customer Service Career to the Next Level!

We’re on the lookout for a committed and adaptable Customer Support Specialist to join our
- paced and dynamic team. If you thrive under pressure, communicate effectively, and enjoy making a meaningful impact on customer satisfaction, this role could be the perfect next step for you.

Role Overview:

As a Customer Support Specialist, you'll serve as the frontline connection with our customers—delivering prompt, personalized support across a range of communication platforms. Your sharp
- solving skills and attention to detail will be essential in ensuring each customer interaction is smooth, helpful, and positive.

Key Responsibilities:

• Respond quickly and professionally to customer inquiries via phone, email, chat, and social media

Support users with account setup, login troubleshooting, identity verification, and
- related issues

Identify technical problems and offer clear, effective resolutions

Handle each customer interaction with empathy, patience, and a focus on solutions

Communicate clearly and respectfully to foster strong customer relationships

Follow internal procedures and quality standards to ensure a consistent support experience

Share insights and suggestions to help refine support practices and improve customer satisfaction

Requirements:

• Fluent in
  French(C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and
  - free
• Hybrid Work: Balance the best of
  - office collaboration and remote flexibility

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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