French Customer Support in Braga (Fixed Shifts)

Kickstart Your Career in Customer Support! Join a dynamic and supportive team where empathy, collaboration, and professionalism shape every interaction. If you’re proactive,
- oriented, and genuinely enjoy helping others, this is your chance to build a meaningful career in customer support.

Role Overview

As a Customer Support Specialist, you’ll be the first point of contact for clients, providing assistance via phone, email, and live chat. Your goal is to deliver prompt, accurate solutions and ensure every customer enjoys a seamless and positive experience.

Key Responsibilities

• Communicate with clients professionally across phone, email, and chat.
• Handle inquiries ranging from product and service details to troubleshooting and account support.
• Provide clear information, address concerns, and ensure customers feel valued.
• Maintain accurate records of customer interactions.
• Identify and log escalations for complex cases following company procedures.
• Collaborate with internal teams to deliver timely solutions.
• Consistently meet service quality standards and response time targets.
• Stay current with product updates, policies, and best practices.

Requirements

• Fluent in French (C2 level).
• EU citizenship or a valid Portuguese residency card.
• 0–1 year of customer support or related experience.
• Strong communication, analytical, and problem‑solving skills.
• Eager to learn, adaptable, and motivated to grow in a fast‑paced environment.

Why Join Us?

• Competitive salary.
• Performance bonus.
• Meal allowance.
• Transportation support.
• Health & life insurance.
• Relocation package for moves to Portugal.
• On‑site work in a collaborative office environment.

Ready to elevate your career? Apply today and become part of a forward‑thinking team that values growth, innovation, and excellence in service!