French Customer Support in Porto (No Phone Calls - Welcome Bonus 3000 Euros)

Launch Your Career in E-Commerce Support – Help Users Worldwide!

Step into a collaborative,
- paced environment where your technical
- how and problem‑solving skills truly make a difference. If you’re an excellent communicator who enjoys helping others and working with innovative digital tools, this role is a great fit. You’ll support users worldwide through chat and email only—no phone calls required.

Role Overview

As a Customer Support Specialist, you’ll play a key role in delivering smooth and reliable customer experiences. By handling written communications, you’ll troubleshoot issues, guide users, and ensure every interaction is clear and effective. This role is well‑suited for those who value structured processes, care deeply about customer satisfaction, and want to grow in a tech‑focused, team‑oriented setting.

Key Responsibilities

• Manage customer requests via chat and email, providing timely, professional, and helpful responses.
• Follow established workflows (SOPs) to resolve issues or escape cases when necessary.
• Consistently achieve service targets, including quality benchmarks and SLA goals.
• Stay informed on product developments, updates, and best practices through regular training.
• Approach each case with a customer‑first, solutions‑driven mindset.
• Contribute to ongoing improvements by sharing feedback and suggesting process enhancements.

Requirements

• Proficiency in French (C2 level).
• Proficiency in English (B2 level).
• EU citizenship or a Portuguese residency card.
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities.
• Desire to learn and advance in the field.

Why join us

• Competitive Salary: Your expertise and dedication are rewarded.
• Language Bonus: Additional rewards for your language proficiency.
• Meal Allowance: Daily support during your work hours.
• Health & Life Insurance: Comprehensive benefits for your well‑being.
• Collaborative Team: Be part of a communicative and supportive work environment.
• Relocation Assistance: Smooth transition support for your move.
• Onsite Work Environment: Be part of a supportive and communicative team.

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!