French Customer Support in Porto Porto

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Talents.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate, valid, and comprehensive information to customers.
• Troubleshoot and resolve product or service issues, escalating to the appropriate team when necessary.
• Guide customers through product features and functionalities to enhance their experience.
• Collaborate with team members and other departments to provide seamless customer support.
• Identify and communicate recurring customer issues to the product and development teams.
• Stay
  -
  - date with product knowledge, company updates, and industry trends to better assist customers.
• Assist in training new team members and sharing best practices within the team.

Qualifications

• French fluent
• English B2 level
• Excellent communication skills, both written and verbal.
• Strong problem‑solving abilities and attention to detail.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and collaborative work environment.

Seniority level: Entry level.

Employment type: Full‑time.

Job function: Other. Industries: Technology, Information and Media.