French Customer Support Representative Lisboa

French Customer Support Representative
Lisboa
Lisboa, Lisboa, Portugal

Accomodation provided

Lea Recruiting is partnering with a global leader in customer experience and digital solutions to recruit French-speaking Customer Support Representatives for a major European airline project in Lisbon, Portugal. This is an excellent opportunity to join a multicultural team, supporting one of the largest
- cost airlines in Europe, connecting travelers across Europe, North Africa, and the Middle East.

Your Role

• Deliver customer support via phone, email, and chat, ensuring professional and friendly service.
• Handle sales inquiries, general information requests, and customer complaints.
• Manage sensitive customer cases, including escalations from regulatory bodies.
• Oversee booking management: creating, modifying, or cancelling reservations.
• Support
  - office tasks including ticket issuance, modifications, and cancellations.
• Provide accurate,
  - time information to help customers make informed decisions.
• Exceed customer expectations by creating memorable, positive travel experiences.
• Actively listen to customers, acknowledge their needs, and provide tailored solutions.

Your Qualifications

• Fluent French(C1) and good English (B2).
• Minimum 6 months of experience in customer service (mandatory).
• Previous experience in tourism or as a travel representative is a plus.
• Strong communication skills with empathy and a collaborative mindset.
• Experience with GDS tools such as Sabre, Amadeus, or Galileo is preferred.
• Ability to adapt to rotational shifts and dynamic schedules.
• Problem-solving skills and the ability to handle complex or sensitive cases.

The Offer

• Full-time,
  - site role based in Lisbon.
• Rotational shifts, Monday to Sunday, with days off on a rotating basis.
• Paid training and continuous professional development.
• Health insurance and meal allowance.
• Relocation support available for candidates moving to Lisbon.
• Career progression opportunities in a global company.
• Multicultural and supportive work environment.

Benefits

• Accommodation provided
• Close to the beach
• Great base salary
• Multicultural Team
• Progressive company culture

Type d'emploi : Temps plein

Rémunération : 1 050, 00€ à 1 306, 00€ par mois