French Customer Support Specialist in Porto (Fixed Shifts) Vila Nova de Gaia

French Customer Support Specialist in Porto (Fixed Shifts)
Vila Nova de Gaia
Vila Nova de Gaia, Porto District, Portugal

Launch Your Journey as a Customer Success Specialist!

Become part of a vibrant team where innovation, collaboration, and agility are the keys to thriving in a dynamic,
- paced environment. If you're ready to elevate your career, this is your chance!

Role Overview:

As a Customer Success Specialist, you’ll serve as the
- to contact for clients, ensuring smooth communication and efficient issue resolution. Your personalized approach will reinforce our commitment to
- tier support.

Key Responsibilities:

• Client Engagement: Respond to inquiries via phone, chat, and email with professionalism and care
• Customized Solutions: Identify unique needs and provide tailored, effective resolutions
• Team Collaboration: Partner with teammates to enhance the overall customer experience
• Record Keeping: Ensure accurate,
  -
  - date client data for smooth operations
• Service Excellence: Build strong client relationships through trust, consistency, and quality service
  
  
  

• Proficiency in French (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
  
  
  

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your
  - being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team