French Customer Support Specialist in Porto

Overview

Join to apply for the French Customer Support Specialist in Porto role at BOROLEO

What you’ll do

• ? Support patients with care & empathy – Provide
  - class customer and technical assistance for diabetes devices.
• ? Troubleshoot & guide – Help patients with device usage and solve technical issues via calls, email, chat, or SMS.
• ? Manage orders & renewals – Ensure accurate processing, documentation, and compliance with medical guidelines.
• ? Follow procedures – Apply scripts and protocols to guarantee safety and regulatory standards.

Who you are

• ? Fluent in French + C1 level English.
• ? Able to support multiple markets at once.
• ? Experience in healthcare or technical support is a plus.
• ? Knowledge of diabetes or medical devices is an advantage.
• ? Excellent communicator with strong customer service orientation.
• ? Quick learner with the ability to retain and manage large amounts of information.
• ? Detail-oriented, organized, and a
  - solver.
• ? Stress-resistant with a calm and empathetic approach in sensitive situations.

What we offer

• ? New and modern office.
• ? Full training to help you succeed.
• ? Relocation support (if applicable).
• ? We promote
  - company mobility to work at any of our sites around the world.
• ? Private health insurance, free after six months.
• ? Competitive wages (14 monthly payments per year).
• ? Be part of a project with real impact.

Location

Porto, Portugal