French Helpdesk Support Representative Porto

Overview

Jump start your career || Incubator || DM for Collaboration || Operations Management

Role

As an integral member of our client's customer service department, you will be responsible for managing various customer inquiries, both by phone and email.

Responsibilities

• Receiving support requests from users
• Inbound calls/chat: Third-level – resolving issues that were not resolved at the second level
• Third-line technical support for IT applications used by an organization
• Analyzing application problems and errors
• Assisting users in resolving technical issues related to specific applications
• Following established protocols. Increased complexity in the use of IT tools
• Suggesting ideas/alternatives in conversation with the interlocutor, within performance margins defined for the service
• Verifying customer data in the database to avoid errors
• Presenting improvement proposals to superiors based on incidents in the service to correct and improve them
• Attending and participating in established training activities within the company for retraining and development
• Any other task deemed relevant or necessary for the sector

Profile / Qualifications

• Knowledge of the product/service
• Knowledge of MS Office
• Knowledge of MYSQL
• Knowledge of Slack
• Knowledge of Postman
• Technical skills in
  - solving and troubleshooting
• Personal commitment
• Good written and verbal communication skills to effectively communicate with end users and the support team
• Customer focus
• Willingness to learn / Flexibility
• Skills to effectively manage support requests and support tickets

Seniorities

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Professional Training and Coaching