French Language Technical Support Professional Wanted Lisboa

French Language Technical Support Professional Wanted
Lisboa
Lisboa, Lisboa, Portugal

Technical Support for Lighting Products

Your key responsibilities and impact will include:

• Providing support to customers by responding to inbound requests and documenting relevant case information.
• Assisting users with Pre-Sales, General Inquiries, and technical support issues via various channels.
• Adapting the brand's voice and tone for interactions across both private and public channels.
• Maintaining excellent customer satisfaction through timely and friendly responses.
• You will work in a multicultural team environment alongside a diverse group of colleagues.

Skills, qualifications, and interests required for success in this role:

• You must be a native French speaker with a good level of English proficiency.
• You are looking for an international job opportunity.
• You are motivated and committed to your work.
• You have no difficulties with writing in French.
• You are a team player willing to work with people from various nationalities.
• Sales/Commercial background is a plus.
• Previous experience in Customer Service or credit recovery experience is beneficial.

Benefits and Perks:

• Flexible working hours:
  
  Monday to Saturday, rotating shifts 7 am to 7 pm (8h/day).
• A competitive package including up to 100€ / month performance bonus, meal vouchers of 7. 23€ / workday, reimbursement of some transportation costs, Private Health Insurance, and dental plan after six months.
• If you live outside Portugal, you may be eligible for reimbursement of initial flight ticket after four months within the company and four months of accommodation in a shared flat provided by the company.
• Opportunity to work in a challenging and
  - paced environment.
• Possibility to collaborate with prominent brands in the industry.
• A multicultural and international work environment.
• Fully paid training, professional development, and career evolution opportunities.

About Your Future Employer:

Started by two French entrepreneurs in the year 2000, this organization has become an international Customer Experience Specialist with a global presence and over 50, 000 employees.

In their international hub in Lisbon, they provide customer service experiences on behalf of leading brands worldwide.