French Safety Advisor for Airbnb - Lisbon, Portugal Porto

French Safety Advisor for Airbnb - Lisbon, Portugal
Porto
Porto, Porto District, Portugal

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French Safety Advisor for Airbnb - Lisbon, Portugal, Porto

Client: Foundever

Location: Porto, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 7b9796100e2c

Job Views: 4

Posted: 02. 05. 2025

Expiry Date: 16. 06. 2025

Job Description:

Come and work with us.

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our French Claims and Safety team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

• Communicate friendly and efficiently with the customers and provide relevant information
• Be responsible for dealing with property damage issues
• Handle sensitive issues reported during or after reservations
• Analyze customer situations and assess property features
• Work proactively and independently to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of French (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills, including excellent phone conversation skills, attentive listening, and superior writing skills
• Analytical and
  - solving skills with strong attention to detail
• Background in mediation, dispute, or conflict resolution is a plus
• Desire to learn and advance, curiosity, and
  - solving skills
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)

Benefits include:

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Private healthcare & dental insurance (after six months)
• Growth opportunities through development programs
• Company-wide initiatives, including wellness programs
• Job stability
• Life-long skills and experience

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

This job vacancy is currently filled, but please apply now, and we will contact you for future opportunities.