French Service Desk Agent Lisboa

French Service Desk Agent
Lisboa
Lisboa, Lisboa, Portugal

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Position: Service Desk Agent (French Speaking)

As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our French speaking stakeholders.

The ideal candidate will be an effective communicator, an analytical problem solver, and capable of thriving in a
- paced environment.

Responsibilities:

1. Manage incoming client contacts and escalations with compassion and proactivity, prioritizing their needs and providing tailored solutions.
2. Own the stakeholder experience by liaising with diverse helpdesks, product partners (both certified through the client and third parties), and quality engineering teams.
3. Coordinate regular calls with clients for refills and upgrades to product accessories.
4. Process service request tickets, both
   - generated and internally generated, within specified delivery times.
5. Provide administrative support to certify client details and correct any inaccuracies in our stakeholder database.
6. Serve clients such as Air Liquide, Goldman Sachs, e
   Bay, Fiat, NHS Hospitals (UK), and Cambridge Universities, with a high level of responsibility.
7. Manage supply requests via phone, portals, email, or chat, including consumables like toners, fusers, drums, etc. , within printers.
8. Validate requests by checking if items are already in premises, if orders are placed, and the current status of requests.
9. This is a
   - technical role.

Minimum Requirements:

1. High School Diploma or Secondary School Completion Equivalent.
2. At least one year of experience in customer support or a
   - facing role in a multinational environment (preferred).
3. Familiarity with computers and digital network configurations, including advanced knowledge of Microsoft Office Suite.
4. Ability to work in alignment with the time zone and calendar of local stakeholders.
5. Language proficiency:
   • English: B2 - C1 (Independent User)
   • French: C2 (Native-Level Fluency)

Benefits:

• Competitive salary plus language bonus.
• Meal allowance on a card.
• Staff canteen with varied food options and
  - facing balcony seating.
• Comprehensive health and life insurance packages.
• On-site gym including indoor pool, fitness classes, and football pitch.