French Speaker - Customer Service Representative Braga

Position

Customer Service French Speakers

Location

Braga, Portugal

Job Description

As a Customer Service French Speaker, you will be responsible for providing excellent customer service to French-speaking customers. You will be the first point of contact for customers, handling inquiries, complaints, and providing solutions to their problems. Your main goal will be to ensure customer satisfaction and retention.

Key Responsibilities

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Providing product and service information to customers
• Handling and resolving customer complaints and issues
• Keeping accurate records of customer interactions and transactions
• Collaborating with other teams to ensure customer satisfaction
• Identifying and escalating priority issues to the appropriate team
• Meeting and exceeding customer service targets and goals

Qualifications

• Native or fluent French speaker
• Excellent communication skills, both written and verbal
• Customer-oriented with a positive attitude
• Ability to multitask and work in a
  - paced environment
• Strong
  - solving skills
• Previous experience in customer service is a plus

Benefits

• Competitive salary
• Relocation package for candidates living outside of Portugal
• Career development opportunities
• Dynamic and international work environment

If you are a
- oriented French speaker looking for a new challenge in a dynamic and international environment, we would love to hear from you. Apply now and join our team in Braga, Portugal!