French Speaker -User Support Coordinator Lisboa

Overview

As a Customer Support Representative, you will address customer inquiries across multiple channels regarding subscriptions, billing, technical troubleshooting, and other topics. You will deliver clear and effective solutions to ensure a high level of customer satisfaction, maintaining professionalism and empathy throughout interactions.

Responsibilities

• Assist customers across multiple channels with inquiries related to subscriptions, billing, technical troubleshooting, and other topics.
• Provide clear and effective solutions to ensure customer satisfaction.
• Maintain professionalism and empathy while supporting customers through their concerns.

Requirements

• No previous experience required. We welcome individuals who are eager to learn and thrive in a
  - facing role.
• You are native or C2-level proficient in French.
• Able to communicate clearly and efficiently in a customer support environment.

Location & Work Schedule

• On-site position in Porto, Portugal.
• Monday to Saturday rotating shifts, between 7 AM – 7 PM.

Benefits

• Private medical insurance after 4 months.
• Transportation reimbursement of up to €40 per month.
• Open exclusively to local candidates (residing around Porto).