French-Speaking CSR (remote) Lisboa

Join our team as a French‑Speaking Customer Service Representative and work with a leading home appliances brand in Lisbon.

Job Overview

• Role: Customer Service Representative
• Project: Home Appliances
• Languages: French (C2/native), English (B2)
• Location: On‑site in Lisbon, Portugal
• Contract: Fixed‑Term (6 months)
• Training Start Date: 13 Nov 2025
• Schedule: Monday to Saturday, rotational shifts 07:00‑19:00; Sunday and one rotational day off per week

Your Responsibilities

• Provide exceptional customer support for a leading home appliances brand.
• Assist customers with inquiries, troubleshooting, and service requests.
• Ensure timely and accurate responses via phone, email, and chat.
• Maintain a high level of professionalism and customer satisfaction.
• Log customer interactions and collaborate with internal teams to resolve issues.

What We Are Looking For

• Proficient in French (C2/native) and English (B2).
• Strong communication and interpersonal skills.
• Problem‑solving mindset and attention to detail.
• Ability to work in rotational shifts and adapt to a dynamic work environment.
• Previous experience in customer service is a plus but not required.

Compensation & Benefits

• Base Salary: 900 EUR gross/month (14 months).
• Performance Bonus: 100 EUR gross/month (12 months).
• Meal Allowance: 7. 23 EUR/day (1 908. 72 EUR per annum).
• Transport Allowance: 20 EUR/month (240 EUR per annum).
• Comprehensive training and ongoing support.

Hiring Process

• Application Review: Share your CV and explain why you’re a great fit.
• Language Assessment: Showcase your French and English proficiency.
• Interviews: Participate in one or two interviews with the client to discuss your fit for the role.