French Speaking Customer Advisor – Streaming Platform Support in Lisbon Lisboa

French Speaking Customer Advisor – Streaming Platform Support in Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about entertainment and digital platforms? Join the French-speaking customer support team of a leading global streaming brand in Lisbon. You'll assist users with
- related questions, tech issues, and app support while working in an international and
- paced environment.

Responsibilities

• Handle incoming queries from viewers via phone and live chat
• Provide assistance with software functionality, account setup, and app usage
• Troubleshoot system configurations and connectivity issues
• Deliver accurate and timely responses to technical and
  - related requests
• Ensure a smooth viewing experience and build customer satisfaction

Your Profile

• Native-level French speaker with advanced English
• Strong adaptability, reliability, and
  - solving skills
• Fast learner with the ability to work well under pressure
• Previous experience in customer service is a strong advantage
• Willing to relocate to Lisbon and work in a multicultural team

What’s Offered

• Full-time contract, 40 hours per week
• Rotating shifts Monday to Sunday, between 08:00 and 21:00
• Base salary: €890 gross/month × 14 payments
• Monthly performance bonus up to €100 gross
• Meal allowance of €7. 23 per workday
• Paid training provided and recognized

Relocation Package (for candidates outside Portugal)

• Flight reimbursement up to €400 after 6 months
• Shared accommodation provided for 6 months (rental fee applicable)
• Support with relocation paperwork and onboarding

Additional Benefits

• International team and work environment
• Opportunity to work for a top entertainment brand
• Access to career growth and internal mobility