French-speaking Customer Advisor - Remote in Portugal

French-speaking Customer Advisor - Remote in Portugal
Lisboa
Lisboa, Lisboa, Portugal

Workster is partnering with a global customer experience leader to find dedicated and
- focused individuals to join their support team in Lisbon or remotely. You will be working for a
- renowned home appliance brand that places consumer insights and product innovation at the heart of its development process. This is an exciting opportunity to help customers while contributing to the improvement of everyday life through smarter home technology.
Your Role
Deliver accurate, polite, and professional support via phone, email, or chat
Assist customers from the French market with their queries regarding household appliances
Provide tailored solutions and clear information based on internal processes and quality standards
Identify sales opportunities when appropriate, ensuring alignment with customer needs
Maintain high service levels by following Quality Guidelines and KPIs
Collaborate with team members to drive ongoing improvements in customer experience and satisfaction
Work in rotational shifts between 07:00 and 17:00, from Monday to Saturday
(Days off: Sunday and one additional rotating day)
Your Qualifications
Fluency in French (C1/C2) and English (B2 or above)
Previous experience in customer service or a similar role is preferred
Strong communication skills and customer empathy
Ability to adapt to different types of customers and resolve issues efficiently
Motivation to learn and grow in a
- paced and dynamic environment
Team spirit and a proactive,
- oriented mindset
The Offer
Opportunity to work for an innovative and globally recognized brand
Chance to work remotely from anywhere in Portugal or
- site in Lisbon
Competitive salary plus relocation package including accommodation if you move to Lisbon
A supportive and multicultural work environment with ongoing training
Clear career progression path and
- driven recognition
Structured onboarding to help you succeed from day one