French Speaking Customer Advisor (Remote In Portugal) Vila de Rei

French Speaking Customer Advisor (Remote In Portugal)
Castelo Branco
Vila de Rei, Castelo Branco, Portugal

Are you a
- focused, bilingual professional with a passion for helping others? We are seeking a dedicated and enthusiastic Remote French-Speaking Customer Advisor to join our team in Portugal. This is an exciting opportunity to work from home, providing essential support for our innovative business solutions. If you're a
- solver who excels at communication and enjoys working in a dynamic environment, we'd love to hear from you!

What You'll Do

• Be the First Point of Contact: You'll be the friendly voice and helpful guide for our clients, assisting them with inquiries and providing solutions related to our business systems.
• Provide Expert Support: You'll help clients troubleshoot issues, guide them through system features, and ensure they have a smooth and positive experience with our products.
• Collaborate and Communicate: You'll work closely with other teams to resolve more complex issues, providing valuable feedback that helps us improve our products and services.
• Document and Organize: You'll accurately record all customer interactions in our system, helping to build a comprehensive knowledge base for the entire team.
• Contribute to a Great Customer Experience: Your goal is to ensure every client feels heard and supported, building strong relationships and contributing to our reputation for excellent service.

Who We're Looking For

• Language Skills: You must be fully fluent in French (both written and spoken) to support our French-speaking clients. A strong command of English (B2 level) is also required for internal communication and training.
• Experience: Previous experience in a customer service, support, or a technical role is a plus, but not essential. We are committed to providing thorough training and support to help you succeed!
• Soft Skills: You have excellent communication and
  - solving skills, and you're known for your patience and positive attitude. You're a great listener and can explain things clearly and simply.
• Work Environment: You are comfortable and disciplined working from home and have a quiet, dedicated workspace with a reliable internet connection.

What We Offer

• Competitive Salary & Benefits: We offer a competitive salary package, health and life insurance, and a daily meal allowance.
• Growth Opportunities: We are deeply committed to the professional growth of our employees. You'll have access to ongoing training and clear pathways for career progression.
• A Great Work Culture: Join a supportive and inclusive team that values collaboration and personal development.
• Work-Life Balance: Our
  - time schedule is 5 days a week, 8 hours a day, with shifts between 08:00 and 19:00, Monday to Sunday.

Special Offer for International Applicants!

For candidates applying from outside of Portugal, we offer a relocation package that includes covered flight tickets to Portugal and initial accommodation support to help you get settled in your new country.