French-Speaking Customer Service Advisor - No Experience Required

French-Speaking Customer Service Advisor - No Experience Required
Braga
Semelhe, Braga, Portugal

About the job French_ speaking customer service
French-Speaking Customer Service Representative
Position: French-Speaking Customer Service Representative (Onsite)Location: Braga, Portugal (Remote option available)Industry: Technical Website Solutions
Employment Type: Full-Time (Rotating Shifts)Salary: 1, 251. 84 gross monthly (excluding housing)- Comprehensive Health and Life Insurance from your first day. - Meal Allowance: 7. 00 per day (154. 00 per month). - Transport Allowance: Monthly support for transportation costs. - Career Advancement Opportunities: Ongoing training and potential promotion. - Company-Provided Equipment: Includes a laptop, tools, and software necessary for your role. - Location: Onsite in Braga or remote in Portugal. - Shift Schedule: Rotating shifts from Monday to Sunday, including nights. - Days Off: 2 days off per week on a rotating basis. Language Requirements:Job Overview:We are seeking a French-Speaking Customer Service Representative to enhance our team in Braga, Portugal. In this exciting position, you will assist customers with technical inquiries concerning website services, delivering exceptional service in a
- paced, multilingual environment. If you are enthusiastic about technology,
- solving, and customer support, this opportunity is ideal for you. Key Responsibilities:
- High-Quality Support: Provide support to French-speaking clients with technical website issues. - Troubleshooting: Diagnose and resolve problems related to website setup, configuration, and functionality. - Customer Guidance: Walk customers through technical processes to ensure they can effectively utilize website features. - Documentation: Log customer interactions in the CRM system for accurate tracking and
- up. - Problem Escalation: Escalate complex issues to relevant teams when necessary. - Data Protection: Maintain confidentiality and comply with data protection standards. - Feedback: Provide insights on recurring issues and suggestions for improving customer experience. - Collaboration: Work with colleagues to improve service delivery. Skills & Qualifications:
- Fluency in French: C2 level or higher. - Intermediate English Proficiency: (B2 or higher preferred). - Prior Experience: Customer service or technical support experience is a plus, but not mandatory. - Communication Skills: Strong written and verbal communication with a
- focused approach. - Technical Aptitude: Eagerness to learn and resolve
- related issues. - Adaptability: Ability to thrive in a
- paced setting, managing multiple tasks. - Problem-Solving: Quick and efficient issue resolution skills. - Shift Flexibility: Willingness to work nights and weekends as necessary. - Attention to Detail: Ability to accurately document customer interactions. - EU ID Requirement: Valid identification required for employment in Portugal, or a residence card for
- EU nationals. Additional Benefits:
- Comprehensive Health and Life Insurance from day one. - Career Growth Opportunities: Ongoing training and internal promotion chances. - Meal Allowance: Daily allowance for lunch and snacks. - Transport Allowance: Monthly support for commuting. - Professional Development: Access to certifications and advancement programs. - Company Equipment: Includes necessary devices like a laptop. - Collaborative Environment: Emphasis on teamwork and support for success. Relocation Support:
- Housing Assistance: Company-provided accommodation options for up to 14 months in fully furnished shared apartments;



distance to work rangesfrom 20 minutes to 1 hour by public transport. - Language Courses: Portuguese language courses available after 3 months of employment (subject to availability). - Annual Flight Benefit: Round trip flight within Europe after 12 months of successful integration#J-18808-Ljbffr