French Speaking Customer Service Agent

French Speaking Customer Service Agent
Braga
Braga, Braga, Portugal

Workster is partnering with a leading provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor for their offices in Braga, Portugal. In this role, you will play a key part in supporting healthcare professionals, ensuring they are confident and successful in using the company’s software and services.

This is a great opportunity to join a growing team focused on innovation, collaboration, and delivering outstanding customer experience within the digital health sector.

Your Role

• Guide and support healthcare professionals by phone, responding to incoming queries and making proactive
  - up calls
• Deliver remote training sessions to ensure users feel confident navigating the platform
• Handle requests received via email and ticketing systems, ensuring fast and accurate resolution
• Advise customers on product features and usage, resolving doubts and helping them make the most of the software
• Collaborate with sales, marketing, and product teams to improve customer satisfaction and provide feedback on recurring issues
• Maintain clear documentation of client interactions in internal systems
• Contribute to continuous improvement efforts by sharing customer insights with the relevant teams

Your Qualifications

• Fluent in French (C2)
• Previous experience in a customer service or tech support role is preferred
• Strong communication and interpersonal skills
• Comfortable with providing
  - based training and guidance
• Proactive mindset with a
  - solving attitude
• Ability to multitask and manage workload efficiently
• Tech-savvy and able to learn new tools and software quickly
• Eligible to work in Portugal

The Offer

• Excellent remuneration package based on experience and performance
• Meal allowance included
• Private health insurance
• Life insurance
• Full training and onboarding provided
• A supportive and dynamic environment in a
  - growing healthcare tech company