French-Speaking Customer Service Representative (Lisbon, Portugal) Setúbal

We're looking for enthusiastic and dedicated French‑Speaking Customer Service Representatives to join our dynamic team in Lisbon, Portugal. This role offers the flexibility of working on‑site in our vibrant Lisbon office or remotely from anywhere in Portugal (for those already based in the country). If you have a passion for providing excellent service and are fluent in French, we encourage you to apply!

Key Responsibilities

• Handling Inquiries: Responding to customer questions, concerns, and requests in a professional, empathetic, and timely manner.
• Troubleshooting: Identifying and troubleshooting customer issues, offering appropriate solutions and alternatives within established guidelines.
• Documentation: Accurately documenting all customer interactions and transactions in the CRM system.
• Product Knowledge: Maintaining up‑to‑date knowledge of our products/services, policies, and procedures to ensure accurate information delivery.
• Service Excellence: Striving to achieve high customer satisfaction scores and contributing to a positive team environment.

Required Qualifications

• Language Proficiency (Mandatory):
  • French: Fluent (C1/C2 level) in both spoken and written French is mandatory.
  • English: At least a B2 level of proficiency in English is required for internal communication and training.
• Location: Must be based in Portugal (or willing to relocate) with the legal right to work in the country.
• Skills: Excellent communication, problem‑solving, and interpersonal skills.
• Attitude: Proactive, customer‑focused, and comfortable working in a fast‑paced environment.
• Equipment: Ability to work effectively with provided company equipment.

Work Environment and Schedule

• Location Options:
  • On‑site: Working from our office in Lisbon, Portugal.
  • Remote: Working from home anywhere in Portugal (must be currently based in Portugal).
• Working Hours: The role involves working in rotation shifts totaling 8 hours per day. Shifts are scheduled Monday through Saturday between 7:00 AM and 7:00 PM.
• Days Off: Sunday plus one additional rotative day off during the week.
• Equipment: All necessary work equipment (computer, headset, etc. ) will be provided by the company.

Compensation and Benefits

• Competitive Salary: A remuneration package based on experience and market standards.
• Meal Allowance: A monthly meal allowance.
• Health and Life Insurance: Comprehensive health and life insurance coverage.
• Career Growth: Excellent opportunities for career development, training, and internal promotion within the company.
• Relocation Package (for candidates relocating to Lisbon for the on‑site position):
  • Flight Ticket Reimbursement: Reimbursement for your initial flight to Lisbon.
  • Accommodation: A secured room in shared company apartments for the first 12 months.
• Additional Perks: Access to various company‑specific benefits and employee engagement activities.

Join our international team and start your career in sunny Lisbon! Apply today!