French-Speaking Customer Service Representative Porto

French-Speaking Customer Service Representative

Join to apply for the French-Speaking Customer Service Representative role at Transcom.

We’re CX fanatics, as passionate about our clients as their fans are. It’s why the
- loved brands in the world rely on us. Transcom is a global customer experience specialist offering consulting, customer service, sales, technical support, and collections via our vast network of contact centers and remote agents. We have 30, 000+ customer experience specialists in 29 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Transcom is an equal opportunity employer, committed to providing fair and inclusive opportunities for all, regardless of gender.

What’s in it for you

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
• Continuous development through internal learning platforms and external training
• Permanent
  - time contract with attractive salary and bonus system
• Paid training that will introduce you to the specifics of the job
• Endless growth opportunities: 50% of our seniors started their careers as customer service specialists. Any offer that can be filled internally will first be shared through our internal channel
• Employee Referral Program: Receive an additional bonus for every successful referral
• Additional benefits such as discounts at various retail store chains
• Modern and comfortable office and relaxing spaces to take a break

Role overview

In this role, you will act as a bridge between passengers and travel solutions. Your objective will be to manage and strengthen customer relationships, providing excellent service and answering inquiries. Your mission will include:

• Provide customer support via multiple channels (call, chat, email)
• Provide support to our client customers, offering solutions and responding to all inquiries in a timely manner
• It is a great opportunity for those who love helping others and deeply care about providing excellent customer service

Responsibilities

• Provide customer support via multiple channels (call, chat, email)
• Respond to inquiries with solutions and timely
  - up
• Support clients and passengers with
  - related questions and issues

Qualifications

• Native or fluent in French (C1 or higher)
• Advanced spoken and written English skills (C1 or higher)
• Availability to work in shifts, 5 days per week (Saturdays and Sundays included)
• Availability to work 8 hours a day, from 8:00 AM to 9:00 PM
• Good computer skills
• Ability to generate empathy in written form
• Analytical mindset to diagnose and troubleshoot issues
• Active listener and strong interpersonal skills to build rapport with customers
• Ability to manage time and meet goals

What life is like at Transcom

Transcom is a global customer experience specialist, with a vast network of contact centers and remote agents. We aim to deliver outstanding service to international brands in various industries.