French-Speaking Customer Service Specialist / Content Moderator – Lisbon Lisboa

French-Speaking Customer Service Specialist / Content Moderator – Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about social media and online communities? Join a dynamic international team in Lisbon and help shape the digital world for a leading social media platform. Whether you prefer assisting users directly or moderating content to uphold community standards, this role offers a great opportunity to grow your career while enjoying life in Portugal’s vibrant capital.

Your responsibilities and impact in this role:

Customer Service Specialist

• Provide friendly and professional assistance via phone, email, chat, and social media
• Respond to user questions and resolve issues efficiently
• Ensure high customer satisfaction through
  - up and quality support

Content Moderator

• Review and validate written, visual, and advertising content based on platform policies
• Ensure accuracy, quality, and compliance of
  - generated content
• Contribute ideas to improve processes and safeguard the online community

Skills, qualifications and interests you need to succeed in this role:

• Native level of French and at least B2 level of English
• Passion for customer service, content moderation, or tech support
• Excellent listening and communication skills
• Energetic, proactive, and able to work in a
  - paced environment
• Excited by multicultural environments and willing to relocate to Lisbon
• EU citizenship or valid Portuguese work permit required

What’s in it for you?

• Contract: Open-ended contract (30 days probation)
• Working hours: Full-time (40h/week), 24/7 rotating shifts
• Salary: 850€ gross/month + 50€ language bonus + 120€ performance bonus (from 4th month)
• Relocation package:
  • 360€ monthly relocation allowance (first 3 months)
  • Help obtaining NIF and Social Security Number
• Extras:
  • Paid training
  • Fun company events and excellent work culture

Life in Lisbon offers:

A colourful city full of history, great weather, beach lifestyle, affordable living, delicious cuisine, friendly locals, and a large international community.

About the company

Your future employer is a global leader in the BPO industry with 170, 000+ employees worldwide, supporting over 750 top digital brands. With
- edge tools and multicultural teams, they deliver seamless customer experiences and innovative solutions that make a difference.