French-Speaking Customer Service Specialist / Content Moderator - Lisbon Lisboa

French-Speaking Customer Service Specialist / Content Moderator - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about social media and online communities? Join a dynamic international team in Lisbon and help shape the digital world for a leading social media platform. Whether you prefer assisting users directly or moderating content to uphold community standards, this role offers a great opportunity to grow your career while enjoying life in Portugal’s vibrant capital.

Your responsibilities and impact in this role:

Customer Service Specialist

Provide friendly and professional assistance via phone, email, chat, and social media

Respond to user questions and resolve issues efficiently

Ensure high customer satisfaction through
- up and quality support

Content Moderator

Review and validate written, visual, and advertising content based on platform policies

Ensure accuracy, quality, and compliance of
- generated content

Contribute ideas to improve processes and safeguard the online community

Skills, qualifications and interests you need to succeed in this role:

Native level of French and at least B2 level of English

Passion for customer service, content moderation, or tech support

Excellent listening and communication skills

Energetic, proactive, and able to work in a
- paced environment

Excited by multicultural environments and willing to relocate to Lisbon

EU citizenship or valid Portuguese work permit required

What’s in it for you?

Contract: Open-ended contract (30 days probation)

Working hours: Full-time (40h/week), 24/7 rotating shifts

Salary: 850€ gross/month + 50€ language bonus + 120€ performance bonus (from 4th month)

Relocation package:

360€ monthly relocation allowance (first 3 months)

Help obtaining NIF and Social Security Number

Extras:

Paid training

Fun company events and excellent work culture

Life in Lisbon offers:

A colourful city full of history, great weather, beach lifestyle, affordable living, delicious cuisine, friendly locals, and a large international community.

About the company

Your future employer is a global leader in the BPO industry with 170, 000+ employees worldwide, supporting over 750 top digital brands. With
- edge tools and multicultural teams, they deliver seamless customer experiences and innovative solutions that make a difference.