French-Speaking Customer Support (Multiple Projects in Portugal) Lisboa

We are looking for French-speaking professionals to join our customer service and support teams in Lisbon, Portugal.

You will represent international brands across different projects, ensuring a
- quality experience for each customer.

If you are communicative, motivated, and eager to grow in a multicultural environment — we want to meet you!

Tasks

• Communicate with customers via phone, email, or chat, providing excellent support and solutions.
• Identify customer needs and ensure
  - contact resolution whenever possible.
• Keep accurate records of customer interactions in the system.
• Collaborate with other departments to solve complex cases.
• Stay informed about products, services, and procedures to deliver accurate information.
• Contribute to a positive,
  - oriented work environment.

Requirements

• Fluent in French (C1 or native level) and good command of English (B1 or higher).
• Excellent communication and
  - solving skills.
• Customer-oriented mindset and attention to detail.
• Ability to adapt to different projects and work processes.
• EU citizenship or valid work permit for Portugal.
• Availability to work in shifts (if required by the project).
• Previous experience in customer service, hospitality, or sales is a plus, but not mandatory.

Benefits

• Competitive salary with performance bonuses.
• Paid training and continuous development opportunities.
• International and inclusive work environment.
• Career growth across multiple global brands.
• Modern office facilities and hybrid options (depending on project).
• Relocation support for candidates coming from abroad.