French-Speaking Junior Customer Support Porto

French-Speaking Junior Customer Support
Porto
Porto, Porto District, Portugal

Key Responsibilities:

• Provide customer support via phone, email, and chat in French
• Deliver a
  - quality customer experience by addressing product and service questions
• Apply your sales skills to identify customer needs and offer suitable solutions
• Resolve issues efficiently and professionally, escalating when needed
• Maintain accurate customer records and follow internal procedures
• Collaborate with team members and supervisors to meet KPIs and improve service
  
  
  

• Native or fluent French speaker (spoken and written)
• Proficient in English for internal communication
• Previous sales experience is mandatory
• Excellent communication and interpersonal skills
• Comfortable working rotational shifts, including weekends and occasional extended hours
• Reliable internet connection and a suitable home office environment
  
  
  

• Competitive salary package
• Supportive team environment and training
• Opportunity to work with a reputable international client
• Career growth opportunities