French-speaking Junior Customer Support Leiria

Key Responsibilities

• Handle customer inquiries via email, phone, and chat in a professional and timely manner.
• Provide accurate information about products and services, addressing customer needs.
• Resolve issues and elevate complex cases to the appropriate teams.
• Maintain detailed records of customer interaction in the CRM system.
• Collaborate with colleagues to continuously improve customer satisfaction.

What We Offer

• Hybrid work model: Enjoy a mix of
  - site and remote work for better flexibility.
• Full-time schedule: Monday to Friday, 40 hours per week.
• Comprehensive training and ongoing support.
• A multicultural and dynamic work environment.

Requirements

• Fluency in French (C1 level or higher) and good command of English.
• Previous experience in customer service is a plus.
• Excellent communication and
  - solving skills.
• Ability to work effectively in a team and independently.
• Reside in or near Leiria, Portugal.

Benefits

• Competitive salary and performance incentives.
• Opportunities for career development and growth.
• Supportive work environment with a strong focus on employee
  - being.