French-Speaking Junior Customer Support Representative Lisboa

French-Speaking Junior Customer Support Representative
Lisboa
Lisboa, Lisboa, Portugal

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Job Description:

Job Title: French-Speaking Customer Support Representative

Location: Lisbon, Portugal (On-site)

Schedule: Monday to Sunday – 09:00 to 18:00

Days Off: 2 rotative days per week (1 full weekend off per month)

About the Role

Are you a
French speakerwith a passion for helping people? Join our international team in
Lisbonas a
Customer Support Representative. In this
- site role, you will assist users by providing friendly and efficient support via phone, email, or chat, ensuring a
- quality customer experience.

Key Responsibilities

Respond to customer inquiries in
Frenchvia phone, email, and/or chat

Assist customers with product or
- related questions, issues, and complaints

Deliver accurate, valid, and complete information using the right methods and tools

Escalate complex issues to the appropriate internal teams

Follow communication procedures, guidelines, and policies

Requirements

Fluency in French(B2 or above); English for internal communication

Excellent communication and
- solving skills

Ability to
- site in Lisbon

EU citizenshipor valid
Portugal residence permit

A positive attitude, patience, and strong interpersonal skills

What We Offer

? Meal Allowance: €7. 63 net per working day

Transport Allowance: Not provided

Relocation Support:

For candidates relocating from outside Portugal:

Room in a shared apartment for up to 12 months at a cost of€280/month(includes all utilities, deducted directly from the payslip)

Reimbursement of airfare: Up to€400(Economy class) after 6 months of employment

For candidates already in Portugal:

Relocation support providedonlyif currently living
- provided accommodation