French-Speaking Junior Customer Support Representative Porto

French-Speaking Junior Customer Support Representative

Join our international team in Porto as a Customer Support Representative. In this
- site role, you will assist users by providing friendly and efficient support via phone, email, or chat, ensuring a
- quality customer experience.

About The Role

Are you a French speaker with a passion for helping people?

Key Responsibilities

• Respond to customer inquiries in French via phone, email, and/or chat
• Assist customers with product or
  - related questions, issues, and complaints
• Deliver accurate, valid, and complete information using the right methods and tools
• Escalate complex issues to the appropriate internal teams
• Follow communication procedures, guidelines, and policies

Requirements

• Fluency in French (B2 or above); English for internal communication
• Excellent communication and
  - solving skills
• Ability to work
  - site in Porto
• EU citizenship or valid Portugal residence permit
• A positive attitude, patience, and strong interpersonal skills

What We Offer

• Meal Allowance: €7. 63 net per working day
• Transport Allowance: Not provided
• Relocation Support:
  • For candidates relocating from outside Portugal:
    • Room in a shared apartment for up to 12 months at a cost of €280/month (includes all utilities, deducted directly from the payslip)
    • Reimbursement of airfare: Up to €400 (Economy class) after 6 months of employment
  • For candidates already in Portugal:
    • Relocation support provided only if currently living in
      - provided accommodation

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Media