French-Speaking Junior Customer Support Representative Porto

French-Speaking Junior Customer Support Representative
Porto
Porto, Porto District, Portugal

French-Speaking Junior Customer Support Representative

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French-Speaking Junior Customer Support Representative

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Job Title: French-Speaking Customer Support Representative

Location: Porto, Portugal (On-site)

Schedule: Monday to Sunday – 09:00 to 18:00

Days Off: 2 rotative days per week (1 full weekend off per month)

About The Role

Are you a French speaker with a passion for helping people? Join our international team in Porto as a Customer Support Representative. In this
- site role, you will assist users by providing friendly and efficient support via phone, email, or chat, ensuring a
- quality customer experience.

Key Responsibilities

• Respond to customer inquiries in French via phone, email, and/or chat
• Assist customers with product or
  - related questions, issues, and complaints
• Deliver accurate, valid, and complete information using the right methods and tools
• Escalate complex issues to the appropriate internal teams
• Follow communication procedures, guidelines, and policies
  
  
  

• Fluency in French (B2 or above); English for internal communication
• Excellent communication and
  - solving skills
• Ability to work
  - site in Porto
• EU citizenship or valid Portugal residence permit
• A positive attitude, patience, and strong interpersonal skills
  
  
  

• For candidates relocating from outside Portugal:
• Room in a shared apartment for up to 12 months at a cost of €280/month (includes all utilities, deducted directly from the payslip)
• Reimbursement of airfare: Up to €400 (Economy class) after 6 months of employment
  
• For candidates already in Portugal:
• Relocation support provided only if currently living in
  - provided accommodation

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Media

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