French-Speaking Junior Digital Customer Engagement Lisboa

French-Speaking Junior Digital Customer Engagement
Lisboa
Lisboa, Lisboa, Portugal

French-speaking Junior Digital Customer Engagement Manager in Lisbon, Portugal**Job details**:**Location**Lisbon**Discipline**- IT**Reference**36025**Contact Name**Maxime Jeanne**Job description**:
- Job Role - Digital Customer Engagement Manager (REMOTE)- Location - Lisbon, Portugal
We are on the lookout for a highly talented and
- motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and
- Your Role & Responsibilities- We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. - As a Digital Customer Engagement Manager, you will focuse
- Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services- Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES- Orchestrating the overall service/project delivery according to planned scope, budget, and
- Supporting in
- escalations of critical customer
- Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as
- Contributing to customer release and maintenance
- Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise- Executing and supporting problem management and continuous
- Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer
- Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. - Systematic and faster onboarding of associates: mandatory trainings
- Enabling continuous delta KTs on new topics and refresher sessions
Qualifications & Experience
Technical Skill Set required to perform d
CEM
- Technical expertise in SAP Basis area with minimum of 4+ years of experience. - Good understanding &
- on experience required in HANA database. - Experience in SAP Upgrade & Migration (OS/DB) is mandatory. - Experience in Saa
S products (Ariba, Salesforce, C4S etc. ) integration with SAP Landscape is plus. - Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed. Work Experiences- 4+ years’ experience with
- national software/IT organizations. - 2+ Cloud knowledge (e. G. through Solution Management, Consulting and/or Delivery Program management). - 2+ years of SAP Basis S/4HANA knowledge. - Language
- English B2(mandatory)- French C1 (mandatory)- Other languages are a
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