French-Speaking Junior Social Media Analyst Porto

French-Speaking Junior Social Media Analyst
Porto
Porto, Porto District, Portugal

Key Responsibilities

• Respond to customer inquiries in French via phone, email, and/or chat
• Assist customers with product or
  - related questions, issues, and complaints
• Deliver accurate, valid, and complete information using the right methods and tools
• Escalate complex issues to the appropriate internal teams
• Follow communication procedures, guidelines, and policies

Requirements

• Fluency in French (B2 or above); English for internal communication
• Excellent communication and
  - solving skills
• Ability to work on-site in Porto
• EU citizenship or valid Portugal residence permit
• A positive attitude, patience, and strong interpersonal skills

What We Offer

Meal Allowance: €7. 63 net per working day
Transport Allowance: Not provided

Relocation Support:

• For candidates relocating from outside Portugal:
  • Room in a shared apartment for up to 12 months at a cost of €280/month (includes all utilities, deducted directly from the payslip)
  • Reimbursement of airfare: Up to €400 (Economy class) after 6 months of employment
• For candidates already in Portugal:
  • Relocation support provided only if currently living in competitor-provided accommodation