French-speaking Level 2 Application Support & Monitoring

Job Overview

ADENES, an international disaster recovery and services group, is recruiting an Application Support Specialist M/F to join our team based in
Porto.

The
ADENES Group is a leader in
- related expertise and services. With anational presence and a dynamic of continuous innovation, we have made thedigitalization and optimization of our solutions a central pillar of ourdevelopment strategy.

As partof the modernization and
- up of our hybrid platform (On-Premise & Azure
Cloud), we are seeking a Level 2 Application Support who will play a key rolein maintaining our application solutions in operational condition andcontinuously improving our support and operational processes. Reportingdirectly to the Application Operations and Support Manager, you will provide
Level 2 technical support for our applications, ensuring the quick andefficient resolution of incidents and user requests.

Responsibilities

Incident Management

• Handle production incidents originating from Level 1 support
• Analyze the root cause and provide an initial diagnosis
• If necessary, escalate to the Level 3 team of the solution concerned
• Follow up the process until complete resolution and communicate with the appropriate teams.

Monitoring and Supervision

• Monitor systems and applications in production using monitoring tools
• Detect, diagnose, and report incidents and anomalies in real time.
• Procedure
  Development and Implementation
• Participate in the design, formalization, and continuous improvement of support and operations procedures
• Contribute to the implementation and deployment of new processes in conjunction with the IT and business teams
• Document recurring incidents and best practices to facilitate learning.

Change Management

• Monitor and participate in application deployments and planned changes (MEPs, patches, updates, fixes).
• Continuous Improvement and Industrialization
• Participate in the documentation and automation of recurring tasks (scripts, tools, etc. );
• Contribute to improving application reliability and performance.

Technical Environment

Azure, . NET, Angular, SQL Server, Postgre
SQL, and Elasticsearch