French-Speaking Payment Solutions Support Specialist (Lisbon)

Join our dynamic and international team in beautiful Lisbon, Portugal, and become a vital part of our customer success journey! We are looking for a highly motivated and skilled French-Speaking Support Specialist to provide
- class assistance for our innovative payment solutions account.

This is an on-site role, starting on January 8th, 2026.

Key Responsibilities

• Customer Advocacy: Serve as the primary point of contact for French-speaking customers (individuals and/or businesses) via phone, email, and chat, addressing inquiries related to our payment solutions.
• Problem Resolution: Diagnose and resolve customer issues efficiently, including but not limited to, transaction inquiries, account management, technical troubleshooting, and general product questions.
• Information Management: Accurately document all customer interactions, feedback, and resolutions in the company's CRM system, ensuring a clear record of support activity.
• Process Compliance: Adhere to all established company procedures and industry regulations, with a strong focus on data security and compliance within the payment sector.
• Continuous Learning: Stay
  -
  - date with product changes, new payment features, and service updates to provide the most current and accurate support.
• Team Collaboration: Work closely with
  - functional teams (e. g. , technical, sales, finance) to elevate and resolve complex cases promptly, ensuring a seamless customer experience.

What You Will Bring

• Fluent French (Mandatory): Near-native or highly proficient verbal and written communication skills in French (equivalent to C1/C2 level).
• Excellent English (Mandatory): Fluency in English (minimum C1 level) for internal communication, training, and documentation.
• Eligibility to Work in Portugal (Mandatory): Candidates must possess one of the following valid documents:
  • EU Citizenship
  • Valid Residency Card (with more than one year validity)
  • Refugee Card
• Flexibility: Willingness to work in rotational shifts, covering a 24/7 operation, Monday through Sunday.
• Soft Skills: Exceptional
  - solving abilities, a
  - first mindset, empathy, patience, and excellent attention to detail.
• Experience (Good to Have): Previous experience in a customer service, support, or contact center role, particularly within financial services or payment solutions, is beneficial but not required. Full training will be provided.

Our Offer and Benefits

• Compensation: Competitive gross annual salary of €900 x 14 months.
• Performance Bonuses: Opportunities for additional
  - related bonuses.
• Additional Financial Support: Daily Meal Allowance (commensurate with local standards).
• Health and Wellness: Comprehensive Health Insurance.
• Career Growth: Fully paid, better due to recent changes.
• Work Environment: All necessary equipment will be provided by the company to ensure you can use

Ready to kickstart your career in the vibrant city of Lisbon and support a global leader in payment solutions? Apply today!