French-Speaking Payment Solutions Support Specialist

We are seeking a highly proficient French-speaking Customer Support Specialist to join our team in Lisbon, Portugal, and manage support for our payment solutions account. This position is on-site in Lisbon, with a target start date of January 8th, 2026.

Role Overview and Key Duties

This role involves being the main point of contact for our French-speaking clientele utilizing our payment services. Your primary responsibility is to ensure an outstanding customer experience by:

• Handling Inquiries: Responding to customer questions (both individual and business) via phone, email, and chat regarding the functionality, usage, and transaction issues related to our payment products.
• Trouhooting: Identifying, analyzing, and resolving malfunctions and requests, including basic technical support, account administration, and monitoring financial operations.
• Documentation: Accurately recording all customer interactions, feedback, and resolutions in the company’s Customer Relationship Management (CRM) system.
• Compliance: Strictly adhering to company protocols and payment industry regulations, with a strong emphasis on data security.
• Skill Development: Actively participating in training sessions to maintain expertise on new features and service updates.
• Collaboration: Working closely with other departments (technical, sales) to quickly resolve complex cases.

Candidate Requirements

• Essential Language Skills: Flawless and fluent command of both written and spoken French (C1/C2 level) and English (minimum C1 level).
• Mandatory Eligibility to Work in Portugal: You must hold one of the following valid documents: EU Citizenship, a valid Residency Card (with more than one year remaining validity), or a Refugee Card.
• Shift Availability: Must be available to work rotating shifts covering a 24/7 schedule, Monday through Sunday.
• Soft Skills: Excellent
  - solving abilities, strong
  - centric focus, active listening skills, and attention to detail.
• Prior Experience (A Plus): Previous experience in a call center, customer service, or financial services/payment solutions environment is beneficial, but not mandatory. Full training will be provided.

Compensation and Benefits Package

• Salary Structure: A competitive annual gross salary of €900 x 14 months.
• Financial Perks: Performance-based bonuses and a daily meal allowance.
• Health Coverage: Comprehensive Health Insurance.
• Career Path: Clear opportunities for professional growth and advancement within the company.
• Equipment: All necessary work equipment will be provided by the company.
• Relocation Assistance: An attractive relocation package is offered to international candidates moving to Lisbon (specific details will be discussed privately).

Are you ready to launch your career in sunny Lisbon as a Payment Solutions Support Specialist?