French-speaking Reservations Advisor – Hospitality Sector Lisboa

French-speaking Reservations Advisor – Hospitality Sector
Lisboa
Lisboa, Lisboa, Portugal

Accomodation provided

Lea Recruiting is partnering with a leading customer experience company in Portugal to recruit a French-speaking Reservations Advisor for a growing international hotel brand.

This is an exciting opportunity to join a dynamic team focused on delivering outstanding support and reservation services to customers across the French and UK markets. If you are passionate about travel, hospitality, and creating great customer experiences, this role is for you.

As a Reservations Advisor, you will support customers by providing tailored booking assistance and detailed information about hotel services and policies. You'll ensure a smooth and professional experience that encourages repeat business and strengthens brand loyalty.

Your Role

• Handling incoming calls and emails in French and English to assist with reservations and service inquiries
• Matching guest needs with suitable hotel options and converting inquiries into confirmed bookings
• Providing information on pricing, property details, and payment or reservation conditions
• Managing customer profiles, loyalty program questions, and
  - related queries
• Escalating technical issues appropriately and supporting internal coordination
• Ensuring service quality through effective use of tools and adherence to procedures
• Contributing to a positive and motivated team environment

Your Qualifications

• Fluent French speaker (C2 level) with English proficiency (B2 level)
• Strong communication skills and a
  - focused mindset
• Previous experience in hospitality, travel, or customer service is an advantage
• Tech-savvy with the ability to navigate booking and CRM tools
• Detail-oriented and adaptable in a
  - paced environment
• Availability to work flexible shifts, including weekends
• Motivated, collaborative, and
  - oriented

The Offer

• Portuguese employment contract with an indefinite duration (after training and trial period)
• Paid training program
• Full-time schedule of 40 hours per week (plus lunch break)
• Holiday and Christmas allowances paid monthly
• 22 vacation days per full year of employment (proportional in the first year)
• Meal allowance paid via debit card (can be used at restaurants and supermarkets)
• Private health insurance from day one (including dental and optical coverage)
• Modern office located in central Lisbon with access to public transport (metro, train, bus)
• Supportive international team with opportunities for
  - based advancement

Benefits

• Accommodation provided
• Close to the beach
• Multicultural Team
• Progressive company culture
• Sunny weather

Type d'emploi : Temps plein

Rémunération : 1 050, 00€ à 1 306, 00€ par mois