French-speaking Senior Travel Agent
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Position
French-speaking Senior Travel Agent
Location
Remote (Portugal) or Hybrid (Lisbon at the candidate's discretion)
Employment type
Full-time
Remuneration
Competitive base salary
About the role
We are looking for a French-speaking Senior Travel Agent to provide exceptional, personalized support to our travelers. In this role, you will handle a wide range of
- related and technical inquiries from routine platform assistance to urgent, last‑minute travel situations while ensuring each customer receives world‑class service. You will also collaborate with internal teams to share insights, improve workflows, and enhance the customer experience.
Key Responsibilities
- Deliver high‑quality, personalized support to travelers in French and English.
- Assist with travel bookings, changes, and inquiries efficiently and professionally.
- Stay informed about travel industry trends, tools, and platform updates.
- Collaborate with cross‑functional teams to identify areas for product and process improvement.
- Build positive relationships across global teams and ensure customer satisfaction.
- Consistently meet and exceed performance KPIs.
Requirements
- Fluent in French, with strong English (C1 level) communication skills.
- Proven experience in customer service, ideally within the travel or hospitality industry.
- Experience using GDS systems (Sabre, Amadeus, or Galileo) is mandatory.
- Excellent communication, organisational, and problem‑solving skills.
- Comfortable working with metrics and performance goals.
- Proficient with tools such as Gmail, Zendesk, Slack, and Salesforce.
- Flexible to work rotating shifts between 07:00 and 22:00 (Monday to Sunday), including early mornings, evenings, and weekends.
- Collaborative, detail‑oriented, and adaptable in a dynamic environment.
Benefits
- Competitive remuneration package based on experience and performance.
- Opportunity to work within a dynamic and multicultural team.
- Comprehensive medical, dental, and vision coverage.
- Paid parental and bereavement leave.
- Mental health support and connectivity stipends.
- Continuous learning and career growth opportunities.
- Positive, inclusive, and supportive work environment.
Seniority level
Not Applicable
Job function
Management and Manufacturing
Industries
Operations Consulting
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- Informações detalhadas sobre a oferta de emprego
Empresa: Careerxtra Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 22. 10. 2025
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