French-speaking Senior Travel Agent
Position: French-speaking Senior Travel Agent
Location: Remote (Portugal) or Hybrid (Lisbon at the candidate's discretion)
Employment type: Full-time
Remuneration: Competitive base salary
We are looking for a French-speaking Senior Travel Agent to provide exceptional, personalized support to our travelers. In this role, you will handle a wide range of
- related and technical inquiries from routine platform assistance to urgent,
- minute travel situations while ensuring each customer receives
- class service.
You will also collaborate with internal teams to share insights, improve workflows, and enhance the customer experience.
Key Responsibilities
- Deliver
- quality, personalized support to travelers in French and English. - Assist with travel bookings, changes, and inquiries efficiently and professionally.
- Stay informed about travel industry trends, tools, and platform updates.
- Collaborate with
- functional teams to identify areas for product and process improvement. - Build positive relationships across global teams and ensure customer satisfaction.
- Consistently meet and exceed performance KPIs.
Requirements
- Fluent in French, with strong English (C1 level) communication skills.
- Proven experience in customer service, ideally within the travel or hospitality industry.
- Experience using GDS systems (Sabre, Amadeus, or Galileo) is mandatory.
- Excellent communication, organisational, and
- solving skills. - Comfortable working with metrics and performance goals.
- Proficient with tools such as Gmail, Zendesk, Slack, and Salesforce.
- Flexible to work rotating shifts between 07:00 and 22:00 (Monday to Sunday), including early mornings, evenings, and weekends.
- Collaborative,
- oriented, and adaptable in a dynamic environment.
Benefits
- Competitive remuneration package based on experience and performance.
- Opportunity to work within a dynamic and multicultural team.
- Comprehensive medical, dental, and vision coverage.
- Paid parental and bereavement leave.
- Mental health support and connectivity stipends.
- Continuous learning and career growth opportunities.
- Positive, inclusive, and supportive work environment.
- Informações detalhadas sobre a oferta de emprego
Empresa: careerxtra Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 22. 10. 2025
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