(French-Speaking) Support Center Representative Lisbon, Portugal - No Experience Required

(French-Speaking) Support Center Representative Lisbon, Portugal - No Experience Required
Porto
Oliveira do Douro, Porto, Portugal

Come and work with us.

Are you Italian native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in sunny and happy city of Porto?

So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Our client is a financial technology company operating an online payment system. They offer an innovative payment method that allows you to shop at your favorite online and
- store locations, receive your products immediately, and pay for them in convenient monthly installments.

As an advisor in this project, your daily responsibilities will include:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
• Respond to customers and merchants inquiries through various channels like email, phone and chat, within guidelines/goals established by the client and contact center management
• Manage content and resources like FAQ to facilitate
  - service for customers
• Analyze Customer Service statistics and compile accurate reports on a weekly basis
• Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools
• Work closely with other key area of the business to bring relevant customer insights to support the overall business strategy.
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of Italian (C2)
• intermediate level of English (at least B2)
• Excellent listening and written/oral communication skills in supported languages
• A motivated and enthusiastic personality
• Self-organized, planning and prioritization skills
• Patience, empathy, and a unique ability to manage stress
• Ability to work under pressure and adapt quickly to adverse situations
• Technical aptitude and the ability to pick up new technology quickly
• Able to follow guidelines and instructions
• Ability to keep calm and
  - headed in critical situations
• Ability to demonstrate confidence when imparting information or dealing with troubled callers
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Porto, Portugal (On
  Site work)