French-Speaking Tech Support Specialist (Tier 1)

French-Speaking Tech Support Specialist (Tier 1)
Porto
Oliveira do Douro, Porto, Portugal

Your Role

As a Technical Support Specialist, you will:

• Provide technical support via phone and email to Nox Medical customers using our diagnostic hardware and software.
• Communicate clearly and effectively with customers to resolve technical issues and provide guidance.
• Investigate and document product performance, technical issues, and failure information.
• Manage and document customer complaints, ensuring proper
  - up and resolution.
• Collaborate with the Product and Development teams to escalate and resolve complex (3rd-level) support cases.
• Contribute to the creation of user instructions, knowledge base articles, and other supporting material for Nox products.
  
  

Who You Are

We're looking for someone with a service mindset, technical curiosity, and strong communication skills who thrives in a collaborative environment.

Qualifications & Skills

• Education in technology or equivalent work experience.
• Experience working in a regulated environment is preferred.
• Excellent verbal and written communication skills in English.
• Proficiency with computers, technology, and cloud services (e. G. , AWS).
• Proven service attitude and a
  - oriented mindset.
• Experience in customer service or technical support roles.
• Strong team player with the ability to work independently when required.
  
  

• This position involves
  - based work and participation in an
  - call rotation to support our global customer base.
• Location: Portugal (hybrid or remote flexibility).

At Nox, you'll be part of a
- driven company focused on improving lives through science and innovation in sleep medicine. You'll work with a team that values collaboration, integrity, and continuous learning, in an environment that encourages both professional and personal growth.