French-Speaking Technical Support – Smart Home Devices – Lisbon Lisboa

French-Speaking Technical Support – Smart Home Devices – Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Working for one of the biggest search engines worldwide and being part of an American technology company sounds tempting?

Do not miss the opportunity to live and work in one of the most vibrant metropolises in Europe - Lisbon.

We are searching for candidates who want to expand their horizons abroad!

Skills, qualifications, and interests you need to succeed in this role:

The company recruits based on soft skills, regardless of your field of studies – they will train you on every aspect of the job. Are you customer service oriented, have good communication skills, are proactive, and a team player? Then they might have an opportunity for you to join them!

• You are a native French speaker (this is a must!) + a good level of English
• You are looking for a job opportunity abroad
• You are motivated and committed to your work
• You have no trouble writing in French
• You are a team player and willing to work with many other nationalities
• Previous experience in Customer Service or credit recovery is a plus

Your responsibilities and impact as a Technical Advisor for Home Automation Systems will be:

• Provide support to customers by responding to inbound requests and documenting relevant case information
• Assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, and social media channels
• Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels
• Ensure excellent customer satisfaction by responding in an appropriate and friendly manner
• You will work in a multicultural team environment alongside diverse colleagues

What’s in it for you?

• Contract of indefinite duration (CDI) - 3 months trial period
• Working hours: Monday to Sunday, rotating shifts from 8 am to 8 pm
• A package in line with the market: 890€ gross/month (paid 14 times a year) + 100€ monthly performance bonus + meal vouchers of 7. 23€ per workday + private health insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400€) of the initial flight ticket after 6 months with the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and
  - paced environment
• Possibility to collaborate with some of the biggest brands in the industry in a multicultural and international environment
• Fully paid training, professional development, and career progression opportunities

Your Future Company:

Founded in 2000 by two French entrepreneurs, this startup has grown into a leading global brand. Their growth and
- oriented services are recognized by progressive brands and leading companies. They are now one of the largest international customer experience solution providers, with over 75, 000 multilingual employees in more than 50 countries, and they are looking for new members to join their Lisbon hub.

Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Portugal or send us your CV to be considered for other projects or future opportunities.